Straightforward Freight

Safety for your drivers, Amazon employees, and the public is a deeply held value at Amazon. We empower you to determine when conditions are unsafe. We require you to follow safety standards and regulations on the road, behind the wheel, in the yard, or in an Amazon facility. We expect you to report all unsafe acts, conditions, and incidents immediately to Amazon management. There is nothing more valued than your safety and the safety of others.

In order to join Amazon’s freight network, you must meet the following minimum requirements:

• A DOT number, with interstate authority and that has been active for a minimum of 180 days, and a valid MC number
• A “Carrier” entity type that is Authorized for Property and for Hire
• A Federal Motor Carrier Safety Administration (FMCSA) Safety Rating of “Satisfactory,” “None,” or “Not Rated”
• Behavior Analysis and Safety Improvement Categories (BASIC) scores:
  
  • Unsafe Driving below 60%
  • HOS Compliance below 60%
  • Vehicle Maintenance below 75%
  • Controlled Substances/Alcohol below 75%
  • Driver Fitness below 75%
• All required insurance policies including:
  
  • Commercial General Liability not less than $1,000,000 per occurrence and $2,000,000 in the aggregate
  • Auto Liability not less than $1,000,000 per occurrence, including a trailer replacement coverage of $50,000
  • Cargo coverage of at least $100,000
  • Workers’ compensation insurance in all jurisdictions where your company operates
  • Employer liability not less than $100,000 per occurrence

Once we receive your company’s completed application, the application will be approved or rejected within 1-3 weeks. Delays, if any, will be due to validation of insurance information. Amazon urges you to have all data ready prior to applying and reach out to your insurance provider in the event of any delays. Once your application is approved and initial Relay training is complete, you will immediately be able to book loads from our load board. You will also be able to access Amazon Relay Portal FAQs and operating guides for existing carriers that will provide useful information on how to operate successfully within our network.

Amazon requires that carriers ensure the highest level of safety and performance, including:

• Compliance with safety, DOT and insurance requirements.
• On-time delivery to delight our customer promise.
• Consistent tender acceptance.
• Execute loads using Amazon Relay technology.

You can view our complete performance expectations in the Amazon Relay Carrier Terms of Service when you onboard.

Payment cycle runs weekly from Sunday-Saturday. Everything completed before 23:59 Saturday will be paid out the following week on Friday.

If you suspect any unauthorized access on your Amazon Relay account (e.g., unauthorized account setup, password/ e-mail/ user/ phone number/ bank account change), or any account security issue, you can contact us at r4c-support@amazon.com . Amazon does not request personal information like passwords, OTPs, and credit card numbers over phone or e-mail. Read more about how to secure your account, and identify whether an email, call or webpage is from Amazon. If you need help with resetting your account password, please follow the instructions here.

Amazon does not tender loads through any third-party load boards. Any Amazon loads posted on third-party load boards will only be tendered directly to approved and onboarded carriers via the Relay web portal or Relay mobile app. If you are interested in hauling loads for Amazon, sign up and book directly on relay.amazon.com.